Privacy Policy

Privacy Policy

Effective Date: September 10, 2026
Last Updated: September 10, 2026

TheBimmerHub LLC (“TheBimmerHub,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a service request, communicate with us, schedule mobile service, make a payment, or otherwise interact with our business.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

• Name, email address, telephone number, and service address

• Vehicle information, including year, make, model, mileage, VIN, license plate, photographs, modification details, and reported symptoms

• Appointment, estimate, repair-order, warranty, and service-history information

• Messages, emails, intake-form responses, reviews, and other communications

• Billing and transaction information

• Any other information you voluntarily provide

Payments may be processed by third-party payment providers. We generally do not directly store complete credit or debit card numbers.

If you choose third-party financing, the financing provider may collect additional financial or identity information under its own privacy policy. We may receive limited information concerning your application or transaction, such as its status or approval amount.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser and device type

• Operating system

• Pages visited and actions taken

• Referring website or advertisement

• Approximate location derived from an IP address

• Cookie, analytics, and advertising identifiers

We may use cookies, pixels, and similar technologies to operate the website, understand website traffic, measure advertising performance, and improve our services.

2. How We Use Information

We may use collected information to:

• Respond to inquiries and service requests

• Prepare estimates and schedule mobile appointments

• Diagnose, repair, program, code, tune, or otherwise service vehicles

• Communicate about appointments, estimates, repairs, payments, warranties, and service updates

• Process transactions and maintain business records

• Provide customer support

• Verify warranty eligibility

• Improve our website, services, advertising, and customer experience

• Prevent fraud, misuse, or security incidents

• Comply with applicable laws and enforce our agreements

• Protect the rights, property, and safety of TheBimmerHub, our customers, and others

3. Text Messages and Telephone Communications

If you provide a mobile telephone number, we may use it to send service-related communications, including appointment confirmations, estimate updates, repair updates, payment reminders, and responses to your inquiries.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for assistance. Opting out of text messages does not prevent us from contacting you through another appropriate method when necessary to complete an active transaction or provide requested service.

We will send promotional text messages only when legally permitted and, where required, after obtaining separate consent. Consent to receive marketing text messages is not a condition of purchasing services.

Mobile telephone information, text-message opt-in data, and consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers solely as necessary to deliver and manage our messaging services.

TheBimmerHub does not sell, rent, or trade customers’ personal information. We do not share personal information with unaffiliated third parties for their own marketing or promotional purposes. We disclose information only to service providers and other parties as necessary to operate our business, provide requested services, process transactions, comply with law, or as otherwise described in this Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

4. Cookies, Analytics, and Advertising

We may use third-party analytics and advertising services to understand how visitors use our website and to measure or improve advertisements. These providers may collect device, browser, cookie, and website-activity information under their own privacy policies.

You may restrict cookies through your browser settings. Disabling cookies may affect certain website features. You may also use the privacy and advertising controls offered by your browser, device, or the applicable advertising platform.

5. How We Disclose Information

We may disclose information to:

• Website hosting, booking, customer-management, messaging, analytics, and technology providers

• Payment processors and financing providers

• Parts suppliers, subcontractors, or other providers involved in completing requested service

• Accountants, insurers, attorneys, and professional advisers

• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights, prevent fraud, address safety concerns, or respond to lawful process

• A buyer, successor, or other involved party in connection with a merger, sale, restructuring, or transfer of the business

We do not sell personal information for money. We may disclose limited online activity or device information to analytics and advertising providers as described above.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, administer warranties, maintain tax and business records, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods may vary depending on the type of information and why it was collected.

7. Data Security

We use reasonable administrative, technical, and physical measures intended to protect personal information. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security incident affecting personal information, we will investigate and provide any notices required by applicable law.

8. Your Choices and Privacy Rights

You may:

• Ask us to update or correct your contact information

• Request access to or deletion of certain personal information, subject to legal and operational exceptions

• Unsubscribe from marketing emails using the instructions included in the message

• Opt out of text messages by replying STOP

• Manage cookies through your browser or device settings

Depending on where you live, applicable law may provide additional privacy rights. We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our website and services are intended for vehicle owners and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Websites and Services

Our website may contain links to financing companies, payment processors, social-media platforms, tuning companies, parts suppliers, or other third-party services. Their privacy practices are governed by their own policies, and TheBimmerHub is not responsible for their websites or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The revised policy will be posted on this page with an updated effective date. Your continued use of the website after an update means the revised policy will apply to future interactions.

12. Contact Us

For questions, concerns, or privacy requests, contact TheBimmerHub LLC using the contact form, telephone number, or email address published on thebimmerhub.com.

TheBimmerHub LLC
Waxhaw, North Carolina
Serving customers throughout North Carolina and South Carolina